41% more worker time is spent dealing with customers outside traditional 9 to 5 office hours, compared with three years ago, creating a rapid demand for 24 hour services. A study into incoming business call volumes by call answering service alldayPA, tracked over a million calls from a two year period, to reveal the working […]
Telecoms giant is set to acquire EE in a £12.5 billion deal, which will make BT the biggest communications company in Britain. BT said in a statement: "The combination of EE and BT will provide customers with innovative, seamless services that combine the power of fibre broadband with wi-fi and advanced mobile capabilities." The company […]
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