long hours outside the working day and feeling burnt out. Often, you only have to ask your teams to find out where the biggest inefficiencies lie. Having to log into different systems, or access various spreadsheets, eats up valuable billable time and is frustrating for users, especially if they have to remember multiple passwords or the technology is outdated and clunky. Working in a highly regulated and complex sector means that compliance training and client casework requires a high level of expertise and concentration. The last thing fee-earners need is for their working day to be disrupted by poor processes. Then there are the hidden inefficiencies that staff might not be aware of but are nevertheless making it difficult for them to do their job well. Lack of visibility across different departments, for instance, means they might not easily spot the potential up-sell and crosssell opportunities that would bring in much-needed revenue during these challenging times. Small and mid-sized firms in particular worry that they will never be able to compete with the bigger ones on salaries and other benefits. That may be true, but they can still create attractive places to work – and importantly, empower fee-earners to grow their own client base and generate more revenue to support higher salaries. This is why choosing a platform that allows your team to be more efficient in every aspect of their work is an investment in people as much as it is technology. SPECIAL FEATURE 33 When talent is in such short supply, firms need to invest in every aspect of the employee experience.
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