About Bishu Solomon Girma Bishu Solomon Girma is Customer Success Director at Access Legal. With over a decade of experience in the legal industry across both the UK and Canada, she works with software developers, expert consultants and support staff to better enable customers’ ability to navigate their legal cases. About Access Legal Access Legal is a division of business software specialist The Access Group. Serving thousands of customers, Access Legal’s software solutions enable firms and in-house teams to become more efficient, accurate, productive and communicative. Over 35% of UK law firms utilise tailored Access Legal solutions as part of their business. Contact Bishu Solomon Girma Customer Success Director Access Legal Tel: +44 08453 453300 www.theaccessgroup.com Data is Key It has been said many times that data is key to commercial success – and never is that truer than during a recession. The pandemic brought a surge in demand for conveyancing services, and now firms have to be ready to be ready for what might come next, such as a rise in insolvencies. Trawling through the data and proactively spotting opportunities is an impossible task for busy professionals, so they will need a good dashboard, with upto-date analytics showing changes in demand and revenue as they happen. It is not just commercial data that is valuable, but staff data too. By combining your HR and financial data, you can see who the top fee-earners are and nurture their talent and drive, and support underperformers with training or mentoring. Personnel data also provides early warning signs that people are dissatisfied or planning to leave, which gives firms time to implement changes and hold onto their top talent. Looking Ahead It is clear that cutting back on key areas of technology and talent are costly mistakes that firms cannot afford to make. As we have seen, far from being a cost burden, the best legal tech can make firms more efficient, more productive and ultimately more attractive to the talent and energy they will need to get them through the uncertain times ahead. SPECIAL FEATURE 35
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